| NOTICE |
Return & Exchange Policy.
|
Seller |
|
See all notices |
|
Return & Exchange Policy
By purchasing from Beauty & Wellness, you accept and agree to be bound by and comply with our policies.
- Submission of claims -
Only applicable within 7 days upon receiving of the item
Only applicable to:
- Shortage of item or wrong item received -
Required document:
(A) Picture of the items within the parcel package
(B) Picture of the parcel package with the delivery information
Shipping fee will be incurred from seller end
- Defective item -
Required document:
(A) Picture of the defective area of the received item
Shipping fee will be incurred from seller end
- How to submit return or exchange from the buyer's end? -
Under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
We'll assess the claim issue with the provided picture and inform on the progress.
|
| NOTICE |
Reviews
|
Seller |
|
See all notices |
|
Dear all, please note that Kinohimitsu / Beauty & Wellness reserves the right to re-post/re-publish Qoo10 users' reviews for promotional/marketing purposes. Thank you.
|
| FAQ |
Can pregnant/breastfeeding women take this product?
|
Seller |
|
|
|
Dear customer, as pregnant and breastfeeding women may experience different hormonal or physiological changes, it is recommended to consult your doctor before taking any nutritional products.
|
| FAQ |
When can I expect to receive my order?
|
Seller |
|
|
|
Dear customer, please be informed that the order processing and delivery process will take up to 3-5 working days upon the date of purchase. Hope this clarifies. :)
|
| FAQ |
Can I request for delivery during a specific timing?
|
Seller |
|
|
|
Dear customer, sorry, we are unable to arrange the delivery timing as it is managed by Qxpress. The delivery personnel will contact you upon delivery and you can make the necessary arrangement for redelivery with them directly should you be unable to receive it. If you like to have a specific delivery timing or same day delivery. please choose QxQuick as your preferred shipping.
|
| FAQ |
How can I check the delivery status/ shipping date of my items?
|
Seller |
|
|
|
Dear customer, kindly click My Qoo10 available on the top of the Qoo10 page > Recent Orders > Shipping Info. You will be able to keep track of the delivery status of your parcel and the expected date of delivery.
|
| FAQ |
*IMPT NOTICE* Orders/Enquiries & Operating hours
|
Seller |
|
|
|
Dear all, please note that our operating hours are from 9am - 5.30pm, Monday - Friday (except for PH). Thus all orders & enquiries placed on Saturday, Sunday or PH will only be processed/answered the next working day.
We are currently experiencing some issues with QPost (Qoo10 enquiries answering system), hence there may be some delay in answering your enquiry. We appreciate your kind understanding.
|
